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Career Opportunity: Scientific & Technical Support Specialist

SCIENTIFIC & TECHNICAL SUPPORT SPECIALIST COMBINING TECHNICAL AND ENGINEERING SKILLS WITH LIFE SCIENCES

Location: Montreal, Canada

We are looking for an enthusiastic, motivated individual combining technical and engineering skills with life sciences to join our Technical Support team for our line of high-tech cardiology, neurobiology and pulmonary research devices.

As the ideal candidate for this position, you have outstanding people and organizational skills and a keen interest to work in a small business environment with a focus on cutting-edge technology.
Utilizing your engineering or life-science background, and working from our head office in Montreal, Quebec or our American office in Sterling, VA, you are involved in many facets of our operations, including:

• Establish & maintain customer relations
• Analyse & solve technical issues (both for software & hardware)
• Communicate technical details via email, phone or video conferences
• Provide installation & training on-site or via video conferences
• National and international travel (up to ¼ of the time following full training)

Note: This is not an IT position.

We offer…
  • A wide variety of responsibilities and challenges
  • A friendly team environment
  • Exciting growth opportunities
  • A pleasant, modern working environment with good compensation and benefits
   
You possess…                                                                                                               
  • An interdisciplinary education that combines Engineering and Life Sciences or a related field
  • Technical experience with medical/research equipment or related medical field
  • The ability to rapidly learn highly technical information in a dynamic work environment
  • A calm & patient disposition and outstanding customer service skills
  • A talent for explaining technical details in comprehensible terms
  • The ability to multi-task and prioritize your workload
  • Sharp troubleshooting and analytical abilities as well as attention to detail
  • The ability to work efficiently, both independently and in a team
  
Education/Qualifications
Essentials:
  • Ability to travel internationally, between the United States and Canada (occasionally Europe)
  • Successful completion of a university degree in Engineering, Life Sciences or a related degree
  • Relevant experience in technical support and troubleshooting,
  • Familiarity with the scientific research process (grant applications, conferences, publications)
  • Excellent English language skills (written and spoken)
Assets:
  • Knowledge of cardio/neuro mechanics
  • Prior experience using a technical support ticketing system
  • Prior technical sales or after-sales experience
  • Other spoken languages
   
How to apply

Please submit your application (including a CV and cover letter in English) online to [email protected]