Career Opportunity: Scientific & Technical Support Specialist

Title: Scientific & Technical Support Specialist Combining Technical And Engineering Skills With Life Sciences

Location: Montreal, Canada OR Paris, France

We are looking for an enthusiastic, motivated individual combining technical and engineering skills with life sciences to join our Technical Support team for our line of high-tech cardiology, neurobiology and pulmonary research devices.

As the ideal candidate for this position, you have outstanding people and organizational skills and a keen interest to work in a small business environment with a focus on cutting-edge technology.

Utilizing your engineering or life-science background, and working from our head office in Montreal, Quebec or our office in Paris, France you are involved in many facets of our operations, including:

• Establish & maintain customer relations
• Analyse & solve technical issues (both for software & hardware)
• Communicate technical details via email, phone or video conferences
• Provide installation & training on-site or via video conferences
• National and international travel possible

Note: This is not an IT position.

We offer…

• A wide variety of responsibilities and challenges
• A friendly team environment
• Exciting growth opportunities
• A pleasant, modern working environment with good compensation and benefits
• 50-60k CDN (Montreal) or 39-46€ (Paris) salary depending upon previous expertise and skills

You possess…

• An interdisciplinary education that combines Engineering and Life Sciences or a related field
• Technical experience with medical/research equipment or related medical field
• The ability to rapidly learn highly technical information in a dynamic work environment
• A calm & patient disposition and outstanding customer service skills
• A talent for explaining technical details in comprehensible terms
• The ability to multi-task and prioritize your workload
• Sharp troubleshooting and analytical abilities as well as attention to detail
• The ability to work efficiently, both independently and in a team

Education/Qualifications Essentials:

• Ability to travel internationally, between the United States and Canada (occasionally Europe)
• Successful completion of a university degree in Engineering, Life Sciences or a related degree
• Relevant experience in technical support and troubleshooting,
• Familiarity with the scientific research process (grant applications, conferences, publications)
• Excellent English language skills (written and spoken)

Assets:

• French, written and spoken
• Knowledge of cardio/neuro mechanics
• Prior experience using a technical support ticketing system
• Prior technical sales or after-sales experience
• Other spoken languages

How to apply

Please submit your application (including a CV and cover letter in English) online to [email protected]