CAREER OPPORTUNITY: Scientific & Technical Support Specialist

 

SCIENTIFIC & TECHNICAL SUPPORT SPECIALIST WITH INTERDISCIPLINARY BACKGROUND COMBINING TECHNICAL AND ENGINEERING SKILLS WITH LIFE SCIENCES

We are looking for an enthusiastic, motivated individual with an interdisciplinary background combining technical and engineering skills with life sciences to join our Sales and Technical Support team for our line of high-tech pulmonary research devices.

As the ideal candidate for this position, you have outstanding people and organizational skills and a keen interest to work in a small business environment with a focus on cutting-edge technology.

Working as a SCIREQ Scientific and Technical Support Specialist from our head office in Montreal, you are involved in many facets of our operations, including:

  • Establish & maintain customer relations
  • Analyse & solve technical issues (both for software & hardware)
  • Communicate technical details via email, phone or video conferences
  • Participate in quality testing to ensure high quality products
  • Provide installation & training on-site or via video conferences
  • National and international travel

We offer...

  • A wide variety of responsibilities and challenges
  • A friendly team environment
  • Exciting growth opportunities
  • A pleasant, modern working environment with good compensation and benefits

You possess...                                                                                                               

  • An interdisciplinary education that combines Engineering and Life Sciences or a related field
  • Technical experience with medical/research equipment or related medical field
  • The ability to rapidly learn highly technical information in a dynamic work environment
  • A calm & patient disposition and outstanding customer service skills
  • A talent for explaining technical details in comprehensible terms
  • The ability to multi-task and prioritize your workload
  • Sharp troubleshooting and analytical abilities as well as attention to detail
  • The ability to work efficiently, both independently and in a team

Education/Qualifications

Essential:

  • Successful completion of a University degree in Engineering, Life Sciences or a related degree
  • Relevant experience in technical support and troubleshooting,
  • Familiarity with the scientific research process (grant applications, conferences, publications)
  • Excellent English and French language skills (written and spoken)

Assets:

  • Knowledge of respiratory mechanics
  • Prior experience using a technical support ticketing system
  • Prior experience managing a technical support team and associated support or ticketing system
  • Prior technical sales or after-sales experience
  • Other spoken languages

How to apply

Please submit your application (including a CV and cover letter in English) online at https://scireq.has-jobs.com/scientific-technical-support-specialist-mont... or follow the Apply Now button below.

 

CAREER OPPORTUNITY: Scientific & Technical Support Specialist